Last updated: May 26, 2025
Principled Plumbing (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit principledplumbing.com or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details (such as address, email, phone number), and other information you provide when requesting information, registering for services, or communicating with us.
- Service Information: Details related to the plumbing services you request or receive — including service address, appointment history, descriptions of plumbing issues, and other information needed to provide or improve our services.
- Non-Personal Information: Data about your use of our website, such as IP address, browser type, device information, and site usage statistics, collected through cookies and similar technologies.
2. How We Use Your Information
Your information may be used for the following purposes:
- To provide, coordinate, and manage requested services and supports.
- To communicate with you regarding your services, inquiries, or requests.
- To improve our website, services, and user experience.
- To comply with legal, regulatory, and contractual obligations.
- For research or program evaluation purposes, only with your explicit consent.
3. Disclosure of Your Information
We may share your information in the following circumstances:
- With service providers, partners, or contractors as needed to deliver requested services or supports.
- With third-party partners who assist in operating our business, website, or customer communication — only when necessary and with appropriate safeguards.
- When required by law, regulation, or court order.
- To prevent fraud, protect safety, or address urgent issues, such as plumbing emergencies that may impact health or property.
- With your explicit consent, for purposes such as research or additional services.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to collect non-personal information about your use of our website, to enhance your experience, and to analyze site usage. You may adjust your browser settings to refuse cookies, but this may affect certain website features.
5. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as required by applicable law.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion or restriction of your information, subject to legal or contractual requirements.
- Withdraw consent for certain uses of your information, where consent is required.
- Opt out of receiving non-essential communications from us.
To exercise these rights, please contact us using the information provided below.
7. Children’s Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at [email protected].